FAQS

Orders

Some products listed for sale may run out of stuck before our website is updated. We will notify you of the updated shipping time if you purchased an out of stock item, as the shipping time will vary depending on our vendor’s availability. Please contact us if you need urgent delivery so we can work on expediting shipping of your item.
If you wish to cancel or modify any order, please contact us by phone as soon as possible. We cannot guarantee cancellations or modification if your order has already been placed on a shipping truck. We will attempt to contact the shipping courier to return the shipment to our warehouse. If they cannot return the shipment, your order will arrive at your shipping address and will be subject to our Return Policy. You will be responsible to return ship the order and all shipping costs.
If you wish to change your shipping address, please contact us by phone as soon as possible. We cannot guarantee changes to your shipping address if your order has already been placed on a shipping truck. We will attempt to contact the shipping courier to return the shipment to our warehouse. If they cannot return the shipment, your order will arrive at your shipping address and will be subject to our Return Policy. You will be responsible to return ship the order and all shipping costs.

Payments

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

Online credit/debit card transactions are processed through Authorize.Net, a leading provider of payment gateway services since 1996, managing the submission of billions of transactions to the processing networks on behalf of merchant customers. They employ security standard secure data encryption technology to connect to the payment gateway using a merchant-initiated 128-bit Secure Sockets Layer (SSL) certificate. Your credit card information is processed through the Authorize.net gateway and are not stored or processed on our computers or servers.

We accept all major credit cards via our secure online shopping cart including MasterCard, Visa, American Express and Discover. Please see our privacy policy and security policy to learn how we secure your personal data.
You may call us to provide your credit/debit card information by phone if you do not wish to provide it on our website.
On the checkout page of our website choose the “Paypal” payment option. You will be redirected to Paypal.com’s website to log into your Paypal account or create a new account. A major credit card is still required to complete the transaction.
We accept payments via personal checks, certified bank checks, and money orders sent via mail. On the checkout page of our website choose the “Check or Money Order” option. Your order will ship the next business day after receiving certified bank checks or money orders. For personal checks, we may wait up to 5 business days for your check to clear before shipping your order. When sending payment, always use shipping service with a tracking number and send to 59-21 Borden Avenue, Maspeth NY 11576. Make all checks payable to “Bakers Authority”.
Prices on our website are listed in US dollars. When paying from outside of the United States, your credit card company will automatically convert the payment from your local currency to US dollars according to your bank’s foreign exchange rate. Your bank may also charge you additional fees.
On the checkout page of our website choose the “Bank Wire Transfers” option. You will receive an email with our bank details and instructions to execute the bank transfer.

Privacy Policy

In order to uniquely identify each customer, The Bakers Authority uses cookies. A cookie is a file that is placed on your hard drive by the web browser. Cookies do not divulge any personal information about you; they are solely used as an identifier. In the case of The Bakers Authority site, cookies allow us to keep track of things like what is in your shopping cart and when you are logged in. In order to shop on our site, you must have cookies enabled! To find out how to enable your cookies, click on the link below that corresponds with your browser type and follow the instructions! Google Chrome Internet Explorer Mozilla Firefox Safari
Bakers Authority is the sole owner of the information that is collected from customers on this site. We do not share any information about you with third parties in any way. Customer information is used by Bakers Authority to:
  • Process orders
  • Provide a personalized shopping experience for registered customers
  • Send e-mail newsletters full of specials and helpful information to those who opt to receive them
  • Monitor traffic patterns to improve our site's functionality and user-friendliness We collect customer information with one goal in mind, serving you to the best of our ability!
At The Bakers Authority, we work hard not only to provide customers with great products and service, but also tons of helpful food service industry information. In order to view some of this information, you may be directed to a different web site. We are not responsible for the privacy practices or content of other websites. Be mindful when you are traveling off of Bakers Authority and onto another website. If you have any concern about the other site's privacy policy, we urge you to read its privacy practices.
At WebstaurantStore, we strongly encourage you to register with us during the checkout process. Registration is not mandatory to complete checkout, but by registering you receive the following benefits:
  • Access special sections of the site, such as the My Account section, where you can track current orders, view old orders, and update your billing and shipping information.
  • Reorder quickly by browsing through the items you’ve purchased in the past with our Rapid Reorder feature.
  • Submit product reviews under the “Review items I've purchased” section of your account to earn up to $16.00 per item in store credit. Your feedback (text, video, or photo) about the products you purchase is so important to us that we'll pay you for it! Paid reviews do not reflect the views of WebstaurantStore or its affiliates, but they do reflect your views, and that's what matters most.
  • When contacting Customer Solutions regarding your order, we can quickly and easily see all past orders for registered users.
All of the information we receive from you in the registration process is transmitted over a secure server and kept in a secure location. You can only access your information after logging in with the unique e-mail and password combination you created during registration.
At Bakers Authority, we make ensuring your security while shopping on our site a top priority! To do this we employ the best security available on the net for transmitting your personal information: SSL. SSL safeguards your information and guarantees your privacy while ordering through our site. You can see SSL is being employed by the lock icon at the bottom of your screen and the 'https' in the address bar, as opposed to the 'http' that is normally there.
At Bakers Authority, we use outside companies to ship orders and to process credit card transactions. We only provide these companies with the appropriate and necessary information. They do not store, share, or retain this information in any way.
When you elect to refer Bakers Authority to a friend, we ask for your friend's e-mail address to send the referral. Your friend can rest assured, after the referral e-mail is sent we do not store your friend's e-mail address. It is solely used to send the one time e-mail.
Registered customers can update their user information at any time by logging in and accessing the My Account section of our site.

Product Policies

Baker’s Authority will price match most competitor’s pricing for the same product of equal weight, excluding shipping. Please email us the website listing or a photo of an advertisement. We do not price match expired sales or coupons.
On our site, some of our lowest priced items are listed as generic. In other words, we do not have a specific vendor name associated with the product. The product is sourced from a variety of vendors according to price and availability so we may both quickly and fairly accommodate your needs. We do our best in updating our site with any changes in the products and there may be instances where there is a slight variance in the look and feel of the product due to a change in vendors. However, the intended application of the product will remain the same. If you find that this is not the case, please contact our Customer Solutions team immediately and we will look into the issue for you!
Images of our products are either our photographs of products we have in our physical inventory, or product photographs provided by our vendors. Occasionally, a vendor may change their outside packaging or artwork, and the product you receive may not match the image on our website. In those cases, the content inside the packaging will be the same, and will still match the product description or nutritional information. Some product images are impossible to obtain, and we may use an image that most closely matches the actual product.
We make our best effects to portray accurate color representations our product images. However, the actual color you see on your monitor may vary depending on your computer settings. Also, the actual color you see when your product arrives may vary depending on the light in your location.

Coupons are valid for online ordering only and not valid for phone orders, LTL freight shipments, or custom shipping quotes.Most coupons are available for first time customers only, and will not work if you previously made a purchase.  

Some coupon codes will have expiration dates, and we cannot honor coupons after those dates. Coupons and pricing of our products on other websites may be incorrect or not indicate expiration dates, in these cases the prices or expired coupons may not be honored. Some 
Some products may have manufacturer warranties and should be addressed directly with the manufacturer. You may contact us if you need assistance processing the warranty. Most warranty policies details will be listed on the product page of our website.

Returns Policy

In order to maintain the strictest food safety and health standards for our customers, unfortunately we cannot accept any returns for any food or consumable products. This will ensure that all our products have not been unknowingly tampered with, and have adequate shelf-life.

Our quality control team inspects the outside packaging of all our products just prior to shipping to ensure no unopened seals or signs of tampering. Occasional, a seal may be broken during shipping transit to your address. If you receive an item with a broken seal or suspect tampering, please email us a photo showing your concern. Our quality control team will review your evidence and in most cases will issue a refund or ship a replacement product at no additional charge.

All products that are not food or consumables may be returned for a refund if arrived within 30 days of receiving your order. Products must be in their original condition and packaging with no signs of wear or use. Credit/debit card refunds will be returned to your card. Check, money order, or bank wire payments will be returned with a check via US Postal Mail certified mail. To process a return, please email returns@bakersauthority.com with the reason for your return. You will receive an email reply with instructions on how to pack and return the item. Customers are responsible to pay the shipping fee to return the item.

Shipping Policy

Orders for products in stock received after 9 a.m. EST will be processed and shipped the next business day. Please call us if you are placing an order after 9 a.m. and are requesting same day shipping.
We offer shipping via Fedex Next Day Air, or Fedex Ground. Next Day Air shipments to residential address may arrive between 10:30 a.m. – 8:00 p.m, and to a commercial address may arrive between 10:30 a.m. – 5:00 p.m. Please contact us if you require guaranteed morning delivery.
Someone must be available at the delivery address to receive the package from the Fedex or USPS driver. If no one is available, the driver will use his discretion to decide whether or not to leave the package by the door, depending on weather and security considerations. Bakers Authority is not responsible for lost or damaged packages if you are not available to receive a package and the driver leaves the package by your door. If the package is not left at the door, the driver will leave a door tag with instructions to pick up your package at your local Fedex or USPS facility. The driver will make two additional delivery attempts the next two days. If the package is returned because no one was available to receive the package, or you did not pick up the package at a Fedex or USPS facility, the package will be returned to our warehouse. In such cases, you will be responsible for the round trip shipping costs of the delivery.
Select this FREE service option with your common carrier order at checkout, and the carrier will contact you to schedule a delivery appointment, typically within a 4 hour window. Remember, for residential addresses, a delivery appointment is required. We do suggest a delivery appointment for our commercial customers if there is any doubt of an authorized recipient being available to receive your order, or if your business hours do not fall within Monday through Friday, 8AM to 5PM (the general timeframe that carrier deliveries occur). If no one is available to sign for the delivery when the driver attempts, there will be additional charges for redelivery to your location. In the event that we are unable to collect the redelivery fees before carrier storage fees are applied, the items will be returned to the shipping location. The returning freight will be processed as a standard return, which includes a restocking fee and return shipping taken from your credit. Additionally, please keep in mind that if you require a time-specific delivery appointment in which the typical 4 hour window needs to be shortened, additional fees will apply. Be sure to provide a valid phone number during checkout so that your call before delivery does not delay your shipment.
If your item is lost by the shipping carrier, we will work with the carrier to locate the shipment. In most cases, we will ship you new package while we attempt to recover the lost package.
We use UPS for all our shipping services. UPS shipping charges are calculated based on weight, dimensions, and shipping distance. UPS charges a small fee for residential delivery addresses.
Some products are not stocked in our warehouse and are shipped to you directly from the manufacturer, or may be shipped to our warehouse first before shipping to you. In such cases, we will notify you of the expected delivery date.